Why is ZOOM an NPS® Promoter?
Zoom International
NOVEMBER 7, 2018
The Net Promoter® program offers a simple and scientifically proven methodology to measure true customer sentiment that drives company revenue and growth. Created at Bain & Company almost 15 years ago and popularized in a 2003 Harvard Business Review article , Net Promoter® has been adopted by two-thirds of Fortune 100 companies.
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