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Top Tier Customer Experience a Key Focus for new Taylor Reach Senior Consultant Patricia Ballantyne

Taylor Reach Group

JANUARY 18, 2019

Ballantyne also works with organizations to improve customer satisfaction, client retention, business process improvement, improved touch points across the customer lifecycle and effective cost reduction initiatives with measurable results.

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Expert Advice with Seasoned BPO Advisor and CX Specialist, Peter Ryan

Vistio

JUNE 29, 2021

Peter Ryan is recognized as one of the world’s leading experts in customer experience (CX) and business process outsourcing (BPO). ” The first thing I did, this is 2002 or 2003, remember, I went to Yahoo, not Google, but Yahoo and looked up, “What is CRM?” You most certainly do. I’d be delighted.”

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