2003, Benchmark, Chief Customer Officer and Employee engagement

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2003

Benchmark

Chief Customer Officer

Employee engagement

Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

JANUARY 5, 2022

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience

Customer Experience Customer Service Consulting Consulting

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. This will give you the intel on how to take action to improve your relationship with the customer and improve their experience. Include NPS with CSAT, CES, FCR, employee engagement, emotion, etc.

Consulting

Consulting Consulting Metrics Feedback

Customer Contact Central

Top 51 Customer Service Leaders – Best Customer Experience Influencers

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

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