2001, Customer Support and First call resolution

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2001

Customer Support

First call resolution

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

So, this is a great question to ask when comparing call center monitoring software. Peter Abah is the Head of Customer Support at Hotels.ng. as the head of customer support and resides Lagos, Nigeria. The number one mistake call centers make when comparing and purchasing call center monitoring software is…”.

call center software

call center software Call Center Contact Center Analytics

Contact Center AI – What’s out there?

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. This is important to note, since we are witnessing an upward trend in the number of calls that customer support centers are receiving.

Contact Center

Contact Center Chatbots Call Center Self service

Customer Contact Central

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Contact Center AI – What’s out there?

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