Remove 2001 Remove Contact Center Remove Interactive Voice Response Remove Multichannel
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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Scott Sachs is president of SJS Solutions , a consultancy that specializes in the development and deployment of contact center technology. Despite what you might assume, most contact centre QA tools are not multichannel…”.