2001 Consulting Contact Center First call resolution 
Comm100
JUNE 5, 2018
From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. How AI can be Used in the Contact Center. Out of these benefits, two concrete benefits of AI in the contact center stand out.
Callminer
FEBRUARY 21, 2018
One common mistake I see from call centers that I have consulted with over the last year is…”. This is a service that will put callers on a virtual hold and will call them back when it’s their turn. His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001.
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