Contact Centers Can Thrive in the Worker Shortage
SmartAction
DECEMBER 15, 2021
The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. By starting your conversations with AI , live agents can do what they’re meant to do — handle the interactions that require a human touch. In January of 2000, 67.3% It’s a solved problem.
78 
Let's personalize your content