Everyone knows they need to implement conversational AI to automate more calls and chats, but there’s just one problem: conversations with machines aren’t easy. Join the interactive session where Purchasing Power’s Tiffany Anderson will detail the nitty-gritty on how they automated 25% of their call volume that used to be handled by live agents which lowered costs by 20% and increased NPS by 13%.

Key takeaways:

  • Step-by-step process for conversational AI self-service implementation
  • Insights from a contact center leader who’s done it with proven success
  • A plan for your contact center to introduce AI automation in the next six months

October 24th, 2019 11:00 AM PDT, 2:00 PM EDT, 7:00 PM GMT

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