As companies continue to seek every competitive advantage available, organizations must explore new opportunities and ways to increase productivity in our modern contact centers. With new technologies and emerging methods, managers must be both proactive and relevant in order to keep their agents engaged. This webinar will explore 4 strategies that contact center leaders can use to lead and coach their agents and supervisors to stay ahead of the productivity curve.
In this webinar, you will know:
- How to build the necessary interpersonal skills to engender CX behaviors.
- What to identify, document and share, how to train procedures, then update and re-distribute as necessary.
- What technological infrastructure is needed to make it possible for agents to do their job, and how tech has changed.
- How to develop your agents and supervisors with effective coaching to build confidence and know-how