Customer Success is a well-established practice in the enterprise business world (70% of companies have one, according to TSIA) and the benefits it delivers to customers are real and well-documented. So why then is there still ongoing debate and angst about Customer Success not being treated as an equal partner to its Sales peer?
Join this webinar with Peter Armaly, Senior Director and Advisor for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on this debate. The only way this angst will end is if Customer Success accepts full responsibility for post-sales revenue management of customers. After all the years of establishing, nurturing, and maturing their customer success practices, it’s time that companies work with CS leaders to: