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How an Artificial Intelligence Chatbot Can Revolutionize Your Customer Support Operation

Solvvy

OCTOBER 12, 2022

Chances are, the last time you called a customer support number, you interacted with an artificial intelligence chatbot. Artificial intelligence (AI) can enhance the types of experiences chatbots can deliver. They also provide the types of customer support experiences your customers are looking for.

Chatbots

Chatbots Customer Support Interactive Voice Response Self service

2021: The Year of the Contact Center

DMG Consulting

JANUARY 29, 2021

The world has changed in the past year, in many cases for the better, and so must businesses and their service organizations. When no one else was available to help customers, contact center staff was there to respond to inquiries, using whatever means they had available in their home-based workspaces.

Contact Center

Contact Center Interactive Voice Response Self service Analytics

How an Artificial Intelligence Chatbot Can Revolutionize Your Customer Support Operation

2021: The Year of the Contact Center

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