What is Customer Experience? 20 Customer Experience terms, definitions, and resources
delighted
JULY 19, 2019
But, what does Customer Experience (CX) actually mean? And what about all these other acronyms customer experience experts toss around? That’s why we’ve put together this customer experience glossary. What is Customer Experience (CX)? Further reading and resources: What Is Customer Experience? NPS, VoC, DCX, CSAT?
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