First call resolution industry standards Knowledge Base virtual call center 
aircall
MARCH 12, 2021
Here are a few examples of important metrics for call centers: How quickly call center agents can address customer issues and resolve their complaints. How many calls you missed because no one was available to assist them. First call resolution. Missed calls. Call frequency.
Hodusoft
AUGUST 2, 2023
It, however, doesn’t consider other key factors such as call type complexity, call duration, or additional revenue generated from the calls. What is a good cost per call? As per industry standards, an acceptable cost per call could range anywhere from $2.70
Expert insights. Personalized for you.
62 
Let's personalize your content