8 Uses of Artificial Intelligence to Boost Customer Experience Measurement
Pointillist
OCTOBER 22, 2018
Let’s say a machine learning program can detect that you are stressed out and plug in a call-center rep faster, reducing your wait time. These signals can indicate emotions such as excitement, stress, frustration, engagement or confusion. Utilize multichannel customer data from all possible sources. to 1 p.m.?’
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