20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
Employee engagement. Employee engagement can be tracked by conducting surveys with quantitative and qualitative questions and having individual conversations with employees. With smart-routing, companies can also boost employee morale. Call-type tracking is also important. Nathan Sansby @FMOutsource.
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