Sat.Mar 30, 2013 - Fri.Apr 05, 2013

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Phonetics vs. LVCSR: Under the Hood of Speech Analytics

Callminer

Two approaches to speech recognition are commonly used in conversational analytics solutions: phonetics and LVCSR, each with their own pros and cons.

Analytics 182
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The Two Key Agent Performance Objectives

Brad Cleveland Blog

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The Two Key Agent Performance Objectives

Brad Cleveland Blog