ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguis

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SharpenCX

OCTOBER 1, 2023

Agents play a pivotal role in making customers feel valued. Discover four ways you can empower agents to personalize their customer experiences. The post 4 Ways to Empower Agents to Personalize Customer Experiences appeared first on Sharpen.

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SharpenCX

OCTOBER 1, 2023

Personalizing the customer experience. This expression has become a buzzword in the market, but the trend is here to stay. Many often debate and overcomplicate what personalizatio n means, but it boils down to a few key concepts: treating customers like humans rather than numbers and making their lives easier by solving their problems faster and anticipating their needs.

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