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Average Handle Time contact center solutions Quality management Chatbots Self service Cloud contact Contact center software Metrics Wait times Employee engagement More Related Topics >
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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Decreased average handle time by 10 percent.

contact center solutions 48
contact center solutions Cloud contact Contact Center Virtual Agent 48
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Contact Center AI: How It Can Transform Your CX

Playvox

MARCH 19, 2024

As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers. This compares to 19% of baby boomers and 43% of Gen X customers who report they would do the same.

Contact Center 74
Contact Center Quality management Interactive Voice Response Coaching 74
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