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What Is Multi Channel Customer Service and Why It Is Important

ProProfs Blog

But before you jump on to offer your customers with multi-channel communication options, you need to answer some key questions. Which channels should you be covering? Which channels are most effective and compatible with your business type? Are there specific channels that work well for customer support only?

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JustCall vs CloudCall: Which is the Best?

JustCall

Numbers aside, the customer reviews for CloudCall can expose some pressing issues such as incorrect billing, poor customer support, or loss of connectivity. On the other hand, JustCall customers are all praises for prompt action during issue resolution, transparent pricing, and excellent uptime.