Customer Service Multichannel Omni-channel support Self service 
CSM Magazine
JULY 24, 2015
Today, customers receive support using a variety of channels, including phone, email, social media, video, self-service portals and chat forums. Customers are interacting with companies via a range of devices, including smartphones and tablets. but all channels are integrated into a single system.
Kayako
JANUARY 5, 2017
Customers value the quality of customer service as much as price and quality of products. According to an American Express study , “Americans will spend 9% more with companies that provide excellent service.” Recent trends in customer service show that companies can delight their customers while generating revenues.
Expert insights. Personalized for you.
79 
Let's personalize your content