Remove Customer Experience Remove Interactive Voice Response Remove Multi-channel support Remove voip
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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Ownership and control Loss of control is probably the biggest pain point of organizations that outsource customer service to BPOs and third-party service providers (that use single-tenant software.) But multi-tenant contact center software can enable organizations to log in to their BPOs’ portals and see live reports and data of agents.

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JustCall vs CloudCall: Which is the Best?

JustCall

User Interface Comparison The user interface of your preferred VoIP or Cloud Contact Center service provider must be a blend of function and aesthetics. link] Customer Reviews Comparison Since this is a holistic comparison between JustCall and CloudCall, one also needs to factor in the customer experience. 5 Capterra 4.1/5