Improving Customer Service in BPOs with Multi-Tenant Contact Center Software
Hodusoft
AUGUST 9, 2023
Ownership and control Loss of control is probably the biggest pain point of organizations that outsource customer service to BPOs and third-party service providers (that use single-tenant software.) But multi-tenant contact center software can enable organizations to log in to their BPOs’ portals and see live reports and data of agents.
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