Conversation Intelligence Vs Conversational Intelligence: The Difference Is Much Greater Than You Think!
SmartKarrot
MAY 11, 2023
“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience. According to Ring Central Blog, it can cost up to $31000 to hire a new customer support agent.
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