TechSee

SEPTEMBER 24, 2019

Starting with a robust and mobile-responsive website, customers seamlessly transition to the travel-planning site, as well as the My Disney Experience tool. Once inside the park, a mobile app helps locate the attractions, provides estimated wait times, and even integrates with the Fast Pass VIP option.

Customer Experience 150

Customer Experience Self service Analytics Banking 150

Noble Systems

OCTOBER 21, 2020

This can be a helpful way to reduce the time it takes to answer a call. Use this method to decrease wait times without disturbing busy agents. With the right configuration and tools, an effective ACD streamlines the entire call routing process and minimizes wasted time, for agents and for customers.

First call resolution 57

First call resolution Call Center Interactive Voice Response call center software 57

Balto

SEPTEMBER 12, 2023

It collects and analyzes big data across different customer touchpoints, translates the text and speech into machine-readable language, and carries out sentiment analysis that helps understand customer emotions and intent. The key here is to maintain enough balance between human and AI interactions.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52