Customer emotions Feedback Multichannel Scripts 
Vonage
MARCH 26, 2018
Train employees to be customer-facing Training customer-facing reps how to deal with customer emotions is crucial to creating personal experiences. No customer wants to feel ‘processed,’ and how reps respond to someone that is angry or upset is crucial. Offer support via social media J.D.
VocalCom
MAY 29, 2017
This information can then be used to improve service as well as marketing practices for greater customer satisfaction. Ask agents for their feedback. Remember that your contact center agents have plenty of insights into your customers’ feelings. Use different kinds of customer surveys.
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