Customer centricity Customer effort Journey mapping Scripts 
JustCall
APRIL 3, 2023
Train Your Employees: The second strategy is all about ensuring that your employees are trained to handle customer queries and complaints professionally, empathetically, and with positive language. So, provide them with clear guidelines and scripts to follow. What are some common metrics used to measure customer experience?
Global Response
MARCH 27, 2023
In many cases, your customer service agents or other customer-facing employees have a good idea of what customers need and want—they speak with them all day, every day, after all. That is, what do our customers (generally) want at this step of the customer journey, and also, what does this particular customer want?
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