Contact Center AI: How It Can Transform Your CX
Playvox
MARCH 19, 2024
According to a recent Gartner survey , 62% of millennials and 75% of Gen-Z customers prefer self-service almost all the time, even when they have an option of contacting customer support. This compares to 19% of baby boomers and 43% of Gen X customers who report they would do the same. But it goes beyond enabling automation.
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