Brad Cleveland Blog

MARCH 3, 2016

No matter how big or experienced your competitors are, quality customer care is a business’ most powerful differentiator. Great service is a leadership responsibility that can provide tremendous strategic value. The talk focused on how great service must emanate from the top.

Strategic Value 22

Strategic Value Customer Care Contact Center Call Center 22

Brad Cleveland Blog

MARCH 3, 2016

No matter how big or experienced your competitors are, quality customer care is a business’ most powerful differentiator. Great service is a leadership responsibility that can provide tremendous strategic value. The talk focused on how great service must emanate from the top.

Strategic Value 20

Strategic Value Customer Care Contact Center Call Center 20

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. These businesses also excel in customer-care and after-sales service.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Playvox

MARCH 19, 2024

But the hidden gems of contact center AI lie in transforming quality management (QM) processes, improving agent engagement, and utilizing intelligent AI tools to assess customer sentiment and intent in various communication channels to anticipate and improve CX. But it goes beyond enabling automation. Powerful, right?

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Contact Center Quality management Interactive Voice Response Coaching 74