20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
The best way for a company to improve upon this metric is to teach the customer how to access their self-service pages, such as checking their own order status. In fact, many customers prefer self-service over waiting on a call or email for basic inquiries – they just don’t know how to do it. Back-end conversion rates.
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