Remove CRM Remove Feedback Remove Inbound sales Remove Multi-channel support
article thumbnail

How to Improve Customer Experience in Call Centers

ProProfs Blog

Consistently Train Your Support Squad. Capture Customer Feedback. Your inbound call center probably deals with hundreds of callers regularly, and injecting personalization in every call might seem like an ardent task. A centralized CRM can arm your reps to trace every iota of customer details from their number effortlessly.