Remove Contact Center Remove Marketing Remove Personalization Remove Quality calibration
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So You Need a Quality Application? Consider These 7 Things

Customer Service Life

I hope that’s a freeing thought for folks out there who might feel like they’re doing quality wrong in their contact center because they’ve not yet gone high tech. If I’m manually building a quality form I much prefer a form builder similar to Google Forms versus entering data directly into spreadsheets or using pen and paper.