NICE inContact

OCTOBER 5, 2017

If these three measures are all high, it is likely that your outcome measures – customer loyalty and advocacy will also be high. This is a key measure to understand the balance between your products, services, and price in the market. The ability to solve a customer’s issue on the first contact with your company.

Customer Experience 54

Customer Experience Average Handle Time Metrics Customer advocacy 54

NICE inContact

OCTOBER 5, 2017

If these three measures are all high, it is likely that your outcome measures – customer loyalty and advocacy will also be high. This is a key measure to understand the balance between your products, services, and price in the market. The ability to solve a customer’s issue on the first contact with your company.

Customer Experience 54

Customer Experience Average Handle Time Metrics Customer advocacy 54

NICE inContact

OCTOBER 5, 2017

If these three measures are all high, it is likely that your outcome measures – customer loyalty and advocacy will also be high. This is a key measure to understand the balance between your products, services, and price in the market. The ability to solve a customer’s issue on the first contact with your company.

Customer Experience 49

Customer Experience Average Handle Time Metrics Customer advocacy 49