Contact Center Customer advocacy Customer effort Service level 
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. It’s not enough to stick to managing quality at the operational level.
JustCall
MARCH 9, 2023
Contact center metrics and key performance indicators are these parameters – the reflection of how a business has made its customers happy. While earlier businesses didn’t focus much on delivering value to customers through their call centers, the trends today have changed.
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NICE inContact
OCTOBER 5, 2017
Customer Satisfaction (CSAT). Recently, the industry has moved beyond CSAT to measure loyalty, effort, and value. Customer Effort Score (CES). If these three measures are all high, it is likely that your outcome measures – customer loyalty and advocacy will also be high. Service Level Agreement (SLA).
NICE inContact
OCTOBER 5, 2017
Customer Satisfaction (CSAT). Recently, the industry has moved beyond CSAT to measure loyalty, effort, and value. Customer Effort Score (CES). If these three measures are all high, it is likely that your outcome measures – customer loyalty and advocacy will also be high. Service Level Agreement (SLA).
NICE inContact
OCTOBER 5, 2017
Customer Satisfaction (CSAT). Recently, the industry has moved beyond CSAT to measure loyalty, effort, and value. Customer Effort Score (CES). If these three measures are all high, it is likely that your outcome measures – customer loyalty and advocacy will also be high. Service Level Agreement (SLA).
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