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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. While artificial intelligence (AI) continues to transform the way businesses engage with customers, contact centers are still learning how to best leverage the next-gen technology.

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Contact Center AI: How It Can Transform Your CX

Playvox

As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers. This improves customer satisfaction and net promoter scores, and other key customer service metrics.