Contact Center AI: How It Can Transform Your CX
Playvox
MARCH 19, 2024
According to a recent Gartner survey , 62% of millennials and 75% of Gen-Z customers prefer self-service almost all the time, even when they have an option of contacting customer support. AI-powered solutions and tools are shaping the way organizations engage with and manage their workforce. And the list goes on.
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