Remove Contact center software Remove Interactive Voice Response Remove Social media contact Remove virtual call center
article thumbnail

Call Center Software: How to Choose the Best Software (Tips & Best Practices)

Callminer

Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. Know the latest call center trends. Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media.