Contact center software Customer emotions Feedback Multichannel 
VocalCom
MAY 28, 2018
According to Customer Think, 63% of customers with positive feelings about a company will remain loyal, while 74% will go a step further and advocate for the brand. Here are five tips for addressing customers’ emotions to ensure quality experiences at every step of their journey.
VocalCom
AUGUST 26, 2019
Speech and text analytics can reveal tremendous insights into your customers’ feelings and interests to help you improve your customer experiences. For example, these analytical tools may be used to reveal keywords exchanged during service interactions, ranging from terms reflecting customer emotions to specific product names.
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VocalCom
JULY 23, 2018
Designing great customer experiences begins with truly knowing your customers. While surveys reveal valuable insights about their needs, a global view of customer emotions and expectations across all channels is the real key to offering the services and products they want. Assess customer feedback to improve service.
VocalCom
MAY 29, 2017
Once these exchanges are analyzed, it’s essential to use social listening tools to learn what customers are saying about your brand on the web. This information can then be used to improve service as well as marketing practices for greater customer satisfaction. Ask agents for their feedback.
VocalCom
JUNE 11, 2018
Web copy and marketing communications should also feature a natural, friendly tone that reflects how your customers actually speak. Their feedback needs to be taken seriously, and they should be given professional development opportunities as well as rewards for their efforts. Employee satisfaction is crucial to customer satisfaction.
VocalCom
AUGUST 7, 2017
Understanding such metrics can help improve contact center practices and the overall customer experience. Understand customer sentiments to connect on an emotional level. Customer emotions play an essential role in their relationships with brands. Streamline service and save customers time.
VocalCom
JULY 29, 2019
Connecting with customers emotionally is critical to helping them find quick solutions. Such mannerisms can calm down frustrated customers and instill confidence in your brand. By supporting your agents consistently, you can ensure their success and the satisfaction of your customers. Give every interaction a human touch.
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