Contact center software Customer advocacy Metrics Service level 
Playvox
FEBRUARY 13, 2023
A leap beyond traditional quality assurance, a quality management (QM) program is a comprehensive initiative that targets managing a high standard of service in a service center through prediction and prevention.
JustCall
MARCH 9, 2023
Contact center metrics and key performance indicators are these parameters – the reflection of how a business has made its customers happy. While earlier businesses didn’t focus much on delivering value to customers through their call centers, the trends today have changed.
Expert insights. Personalized for you.
78 
Let's personalize your content