Contact center software Customer advocacy Customer effort Service level 
Playvox
FEBRUARY 13, 2023
With a full investment in quality management, your customer support center can keep KPIs, customer retention, and revenue on track and become a mainstay of customer experience. Seek out a QM solution that lets you customize scorecards to examine interactions for speed, completeness, and customer sentiment.
JustCall
MARCH 9, 2023
Peak-Hour Traffic You can leverage your contact center software to measure the peak hours each month or season to determine how many agents you require on duty. If the call abandonment rate at your business is high, it means your contact center may be inefficient at resolving queries.
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