5 Tips to Help You Build a Call Center from Scratch
aircall
DECEMBER 30, 2016
This guide will be useful regardless of the type of call center you’re looking to set up (inbound or outbound, sales or support). Nowadays, more often than not, this means using VoIP software through an IP PBX. A virtual call center will also allow your team to work remotely. Establish goals and define KPIs.
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