5 Tips to Help You Build a Call Center from Scratch
aircall
DECEMBER 30, 2016
This guide will be useful regardless of the type of call center you’re looking to set up (inbound or outbound, sales or support). A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Establish goals and define KPIs.
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