How to Use the CSAT Metric in Your CX Program
GetFeedback
AUGUST 14, 2019
You can ask customers to provide feedback on their satisfaction along their journey. Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. Goal 2: Coach employees. It’s truly a win-win. It’s all about what you expect!
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