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How to Use the CSAT Metric in Your CX Program

GetFeedback

AUGUST 14, 2019

Use CSAT at key points in the sales process. After inbound sales calls, for example, prospects can share how satisfied they were with the conversation. Goal 2: Coach employees. Using this to coach employees and share how to improve their feedback will help improve the experience overall for future customers. .

Metrics 109
Metrics Journey mapping Surveys Feedback 109
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Sales Training: A-Z Guide to Improve Your Sales ROI

JustCall

MARCH 13, 2020

What is Sales Training? Sales training is the process of guiding and training your sales team for the actual grind- facing customers, and selling the product. The main purpose of coaching your sales team is to get them ready to face customers, take them through the product, and get more sales success.

Sales 59
Sales Coaching Feedback Consulting 59
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