CX Global Media

DECEMBER 28, 2017

Coaching is the #1 agent experience focus for 2018. Definitely not fast enough for customers. Reducing Customer Effort. Reducing customer effort ranks as the #1 customer experience priority for the coming year. But effort is not all about speed. There is a lot to consider and to prioritize.

Contact Center 159

Contact Center Coaching Customer centricity Customer effort 159

NobelBiz

JUNE 19, 2023

This enables them to identify areas for improvement and provide timely feedback and coaching to agents. Advanced Monitoring Tools: Equipping supervisors with advanced monitoring tools that offer real-time analytics and insights enhances their ability to monitor and respond to customer interactions effectively.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Customer Centric Support

FEBRUARY 13, 2017

Two years ago, I would have been in the same state of mind – but before you do your best Judge Judy eye roll and surf on, I challenge you to give the Customer Service Vision Statement a chance. It was an ICMI workshop by the one and only Jeff Toister that first turned me on to the concept of a Customer Service Vision.

Customer Service 67

Customer Service Customer centricity Coaching Contact Center 67