Remove Chatbots Remove Customer centricity Remove Multi-channel support Remove Multichannel
article thumbnail

The Top 11 Help Desk and Service Desk Software Platforms In 2022 [Features, Pricing, and More]

Netomi

This also opens the door for advanced analytics on the issues customers are facing. Service desk chatbot tools act as the first line of defense interacting with customers to automatically resolve highly repeatable tickets. Integrating a top-performing Zendesk chatbot can make your help desk even more powerful. Automation.