Types of Customer Service: 8 Ways You Can Improve Your Customer Experience
JivoChat
APRIL 28, 2021
Live chat software allows you to communicate with your prospects and site visitors proactively — and that’s a good practice, because 41% of customers prefer live chat over other options like email or social media. When it comes to private matters (such as healthcare), some people may be uncomfortable chatting on the phone with reps.
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