Top 30 Customer Service Books Every Team Needs to Read
Comm100
SEPTEMBER 22, 2016
The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss. Customer Loyalty: How to Earn It, How to Keep It by Jill Griffin.
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