Caller satisfaction Interactive Voice Response Metrics Service level 
Calltools
JUNE 9, 2021
Explore the top inbound KPI metrics you should monitor to improve your operational efficiency. Importance of Inbound KPI Metrics. Are you providing the level of service your customers deserve? Without KPI metric monitoring, you may not even know which areas of your operations need improvement. Abandonment Rate.
Dialer 360
SEPTEMBER 10, 2019
As well as set value purpose, enhance efficiency and boost service level. Thus, the choices by analyzing comprehensive contact center metrics and KPIs. The track of number and calls answers is the best great metric for several reasons. Usually, it doesn’t include the time and taking to navigate with the IVR system.
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