20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them
Callminer
OCTOBER 11, 2018
With smart-routing, companies can also boost employee morale. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers. Osiris Parikh is a certified inbound sales professional and SEO strategist. Operational efficiency, particularly focusing on caller forecasting.
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