10 Tactics To Improve CX Through Contact Center IVR Messaging
NobelBiz
FEBRUARY 7, 2022
Update your clients on your multichannel Customers being informed about a new alternative service could help the contact center’s channel-shift strategy. Take, for example, the healthcare sector, Callers will most likely enter the line in a tense or critical condition. Also, your callers’ requests may evolve and change.
52 
Let's personalize your content